Prices
Prices shown are in UK Pounds. You can also pay in US dollars or Euros
- the price will be recalculated accordingly without commission by
Worldpay before
they process the payment.
Security
When you press "Buy Now" button and fill in your name and
address, your will be taken to the secure server run by Worldpay,
one of the world's leading credit card processing authorities. Paying
with your credit card on our website is safe and secure. However,
if you still have your doubts, you can print our the order form and
send us your payment by cheque, or give us a call by phone.
Postage
and packing
Each
print (A5 and A4 sizes) comes mounted on card and wrapped in film.
A3 size comes in a tube.
If you
order 1 - 3 items, a shipping/processing charge of £3.49 applies
per order (anywhere in the world).
If more than 3 items are ordered, shipping/processing is free.
This
charge includes digital downloads, as they are processed individually,
and this reflects the time needed to process the images and put them
on the server for download.
If it
is convenient for you and you do not trust the post, you are welcome
to collect your purchase from our office in NW London, having made
an appointment by phone.
Delivery
We aim to despatch all orders within 7 working days of clearance of
funds. If for any reason there is a delay, we will inform you about
it and, with your agreement, arrange another time for delivery.
Guarantee
If you are not satisfied with the pictures you've bought from us,
you may return them in the condition received in the original packaging
within 7 days of your receipt and obtain a full refund from us, or
arrange a replacement as agreed. You are responsible for postage charges
for returning the pictures to us. There are no refunds for digital
downloads.
We are
not responsible for pictures lost or damaged in transit. Proof of
postage is a sufficient proof of receipt.
This guarantee does not affect the buyers' statutory rights.
Copyright
and information sources
If you'd
like to use any of our pictures in print or other media, and require
a copyright status, please get in touch for further details.
All rights
reserved.
Historical
information provided on our site and in the free information enclosed
with orders has been researched using a variety of sources from books
and Internet, with the help of Willesden Local History Society. As
often is the case with historical information, there can be a discrepancy
as to come dates and facts. Extra care has been taken to use the most
reliable sources in this case. If you have any comments or suggestions
regarding this, please e-mail
us!
Consumer
law
We guarantee to meet our obligations under the consumer protection
laws currently in force including:
* the Sale of Goods Act 1979;
* the Supply of Goods and Services Act 1982;
* the Consumer Credit Act 1974;
* the Trade Descriptions Act 1968;
* the Unfair Contract Terms Act 1977 and the 1994 Regulations; and
* the Consumer Protection Act 1987.
Contracts
& Statutory Rights
This Code of Practice does not affect your statutory rights as a consumer,
as required by the Code of Practice.
Receipts, bills and settlement mistakes
We always provide a receipt with the goods. We undertake to correct
any mistakes in bills, receipts or payments as soon as possible.
Handling complaints
We promise to deal with complaints effectively and in a manner that
is:
* fair;
* confidential;
* effective;
* easy to use and well-publicised;
* speedy - you should have time limits for taking action and telling
customers what you are doing;
* informative - so that you know which services you need to improve;
* simple to understand and use; and
* checked - to make sure that it is working well and getting better.
Solving disputes
For any disputes whatsoever we are governed by UK law.
Data protection and privacy
We are committed to protecting your privacy. We will only use the
information that we collect about you lawfully (in accordance with
the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process
your order and second, to provide you with the best possible service.
We may from time to time send you information and special offers about
items similar to the onces you have purchased. If you do not wish
do receive such information from us, you have an option to refuse
it on the order form, or unsubscribe from our mailing list at any
time by clicking the remove link which is clearly stated on every
mailing.
We will never disclose your details to any third party or transfer
it anywhere.
We will
never collect sensitive information about you without your explicit
consent.
The information we hold will be accurate and up to date. You can check
the information that we hold about you by emailing us. If you find
any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance
with our internal security policy and the law.
We may use technology to track the patterns of behaviour of visitors
to our site. This can include using a "cookie" which would
be stored on your browser. You can usually modify your browser to
prevent this happening. The information collected in this way can
be used to identify you unless you modify your browser settings.